The Information Technology Technician provides essential technical support and oversite to the local campus community where they serve.  The campus technician assists faculty, staff, and students with workstation and business application support.  A detailed knowledge of current Windows, Apple, and Android operating systems is required.  Additionally, a mature understanding of business productivity apps like Microsoft Office, Connectwise Automate, Active Directory, and others support tools like the Microsoft Deployment toolkit are mandatory for continued success in this role. The IT Technician should obtain an understanding of the ITIL framework and how it applies to industry IT Service Management methodologies for the timely delivery of established service level agreements.

Salary Range: $45,000.00 - $50,000.00

Required Qualifications: 

• Education: Associates degree in information technology related discipline, Bachelors preferred
• Licensure or certification: Continuing Education and certifications may be required once the candidate begins employment.
• Experience:
  1. Considerable knowledge of various computing operating systems to include installation and configuration of Windows products.
  2. Experience with computer hardware demonstrating an ability to diagnose and repair computer hardware.
  3. Experience working with audiovisual equipment and telecommunications.
  4. Strong working knowledge of office software to include Microsoft Office suite, internet browsers and e-mail clients.
  5. Demonstrated ability to troubleshoot, configure and repair software products.
  6. Must be able to work independently and effectively with a broad range of computer users and provide high quality technical support.
  7. Must have strong communication and interpersonal skills and the ability to interact respectfully and comfortably with all individuals in a diverse multicultural environment.

Skills required for this position include:

• Excellent interpersonal and communications skills
• Strong team player
• Commitment to company values
• Experience with audio/video equipment.

Preferences may be given to applicants who have the following skills or attributes:

• Advanced computer proficiency in Windows environments
• Proficiency with Macintosh Apple devices
• Experience providing workstation support
• Experience with Windows Servers and systems administration in a multi-platform network environment. Knowledge and administration of large volume printers.

The successful candidate will be subject to a criminal history background check.

Regular, reliable, or predictable attendance is an essential function of the job.

Working Conditions and Efforts: The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  The position requires a rapid pace, some days with long hours to meet expectations, long distance driving to rural sites, and the ability to organize, interpret, and utilize a large volume of information.

Physical demands:  While performing the duties of this job, the employee is required to ambulate (may be with use of assisted devices); sit, stand (or accommodate for standing); use hands and vision for teaching; use office equipment such as computers; speak to large and small groups of individuals for teaching; perform moderate telephone and poly-com communication/usage; occasionally be required to lift and/or move up to 50 pounds; drive distances up to five hours or to fly on occasion to other campuses or meetings.

Work environment: Office environment. Outside travel required 0% to 5% of time. The noise level in the work environment is usually minimal, however the reception area with frequent visitors, phone calls and discussions may be distracting.

This position is classified as a non-exempt position because it does not require that the candidate/employee exercise independent judgement and discretion regarding matters of significance.

Employment with VCOM is “at-will”.  This means employment is for an indefinite period of time and it is subject to termination by the employee or by VCOM, with or without cause, with or without notice, and at any time.  Nothing in this position description or any other policy of VCOM shall be interpreted to be in conflict with or to eliminate or modify in any way, the “at-will” employment status of VCOM employees.

VCOM Core Values: The employee is expected to adhere to all VCOM policies.  As the environment is a professional college, VCOM faculty / staff are expected to dress and behave in a professional manner at work. VCOM faculty / staff are expected as VCOM employees, to be a person who obeys all laws and professional expectations of an upstanding citizen of the community.  VCOM expects all employees to maintain a positive attitude in all working relationships with all VCOM departments, employees, medical students, prospective medical students, interns, and residents and to treat all other engaged in the duties of the employment, with mutual respect.

I am notified that the College is an equal opportunity employer and does not discriminate on the basis of age, sex, sexual orientation, ethnicity, religion, or disability.

The Senior Regional Director for Facilities and Grounds Management is responsible for a wide range of duties with the major duty to inspect and provide the appropriate maintenance of all HVAC systems across the four VCOM campuses and assuring all systems are kept in an optimal state.  This position also performs other Facilities Management duties to assist the VP, including but not limited to, oversight of various projects (project management) that occur on campuses from time to time, inspections of facilities and grounds on each of the four VCOM campuses in four states (VA, LA, AL, and SC), reporting any facility and grounds issues to the VP and resolving those that can be addressed during the on-site visits.  

Duties also include assisting with the occasional patching and painting of facilities when needed.  This position may be called upon at times to assist with set-ups and breakdown for major events .  This position assists the VP with inspections from time to time to assure the overall safety and security of the facilities. The person in this position also assists the VP in assuring all building policies are up to date and enforced across the VCOM campuses to assure the quality, continuity, and efficiency of college operations with an emphasis on effectiveness and compliance.

Salary Range: $60,000.00 - $90,000.00

Required Qualifications: 

Education:  Associates degree or higher preferred.  A minimum of education and certification in HVAC systems.  Education and certification in Facilities Management preferred and/or a plus in consideration.

Experience:

• Experience with HVAC systems including installation and repair.
• Education and experience in facilities management with ability to monitor multistory facilities on different campuses.
• Ability to prioritize and organize work tasks, with attention to detail; ability to work without supervision and make independent decisions.
• Ability to identify and perform repairs on several types of electronic and mechanical equipment.
• Ability to closely follow procedures and enforce all building policies.
• Ability to work as part of a team to include working with supervisor and to work as a supervisor with the goal of ensuring the best quality of customer service is offered.
• Ability to gain knowledge of and to apply procedures to meet the laws and requirements for Higher Education that are related to Campus Operations and Safety

Other skills important to this position 

• Excellent interpersonal and communications skills
• Strong collaborator
• Commitment to company values
• Experience with HVAC and other facilities equipment
• Possess the attitude, judgment, skills, habits, knowledge, and mental fitness associated with solving problems encountered in the workplace.
• Must be detail-oriented, fast-paces, organized, and can work in a multi-task environment requiring an elevated level of accuracy.

Preference will be given to candidates who possess knowledge, experience and certifications in HVAC, electrical, and/or plumbing, and facilities.  Preference will also be given to candidates who possess Facilities Leadership - Management training/education such as a BOMI/BOMA and/or college degree.

The successful candidate will be subject to a criminal history background check.

Regular, reliable or predictable attendance is a required function of the job as well as the ability to travel monthly.

Working Conditions and Efforts: The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical demands: While performing the duties of this job, the employee is occasionally required to sit; use hands and vision for office and work equipment such as computers and various tools; talk or hear; moderate telephone usage. The employee must be capable of lifting and/or move up to 50 pounds unassisted, frequent walking, standing, squatting, kneeling, bending, climbing of ladders, and working overhead.  Ability to access remote work areas such as roofs and ceilings.  The employee will be required to work outdoors frequently in all types of weather.  Ability and willingness to participate as needed in on-call rotation and be available for emergencies

Work environment:  Primarily non-office environments. Outside travel is required 25-40% of time at other VCOM campuses. The noise level in the work environment is often noisy consistent with working on mechanical equipment.

This position is classified as an exempt position because it requires that the candidate/employee exercise independent judgment and discretion regarding matters of significance.

Employment with VCOM is “at-will.”  This means employment is for an indefinite period and it is subject to termination by the employee or by VCOM, with or without cause, with or without notice, and at any time. Nothing in this position description or any other policy of VCOM shall be interpreted to conflict with or to eliminate or modify in any way, the “at-will” employment status of VCOM employees.

VCOM core values: The employee is expected to adhere to all VCOM policies. As the environment is a professional college, the VCOM faculty/staff are expected to dress and behave in a professional manner at work. The VCOM faculty/staff are also expected to as a VCOM employee to be a person who follows all laws and professional expectations of an upstanding citizen of the community. VCOM expects all employees to maintain a positive attitude  in all working relationships with all VCOM departments, employees, medical students, prospective medical students, interns, and residents and to treat all others engaged in the duties of the employment, with mutual respect.

I have read and understand this explanation and job description. I also understand that the job duties and description or the existence of the need for the position may be changed at any time as required by the College where growth of the institution or change in direction of the institution may change the duties of my department or the need for the position. 

I am notified that the College is an equal opportunity employer and does not discriminate on the basis of age, sex, sexual orientation, ethnicity, religion, or disability.